Elevate your B2B SaaS customer success with effective customer onboarding strategies. Our guide offers actionable insights for Customer Success Leaders, focusing on setting clear expectations to ensure long-lasting customer relationships. Unlock the secrets to customer onboarding excellence and boost customer retention today.
Join us as we dive into the career journey of Richard Convery, a Customer Success Manager turned founder of an onboarding platform, Ascendr. Discover how Richard stumbled upon the world of software while working for a celebrity entrepreneur, and how their passion for software and technical knowledge propelled them into leadership roles. Learn about the diverse range of responsibilities and skills required in Customer Success, from project management to sales, and why it’s a fulfilling and dynamic field. Don’t miss the opportunity to gain insights from a seasoned professional who has traveled the world, meeting with customers and building successful relationships.
