Author Archives - Richard Convery

Pain Points to Purchase: Decoding the True Motives Behind Every Buy

Explore insights from a conversation between Richard Convery of Ascendr and Paul Nakata of Abbot on B2B SaaS onboarding. Dive into the importance of understanding a customer’s ‘why’ behind purchases and the role of genuine connections in addressing pain points. Discover how onboarding sets the stage for lasting success in the SaaS landscape.

Navigating the Customer Onboarding Maturity Curve: A Guide for Customer Success Leaders

Join us on a journey through the Onboarding Maturity Curve! This video is a must-watch for Customer Success Leaders looking to level up their onboarding strategies. We’ll take you from reactive to proactive, showing you how to automate without losing that personal touch, and how to really articulate the value of your product. Plus, we’ll tackle the challenge of centralised reporting. Ready to revolutionise your onboarding process?

Richard Convery: From Executive Assistant to Customer Success Leader A Journey of Success

Join us as we dive into the career journey of Richard Convery, a Customer Success Manager turned founder of an onboarding platform, Ascendr. Discover how Richard stumbled upon the world of software while working for a celebrity entrepreneur, and how their passion for software and technical knowledge propelled them into leadership roles. Learn about the diverse range of responsibilities and skills required in Customer Success, from project management to sales, and why it’s a fulfilling and dynamic field. Don’t miss the opportunity to gain insights from a seasoned professional who has traveled the world, meeting with customers and building successful relationships.